What kinds of certificates can I/will I receive?

Below are listed the types of certificates we offer. All have a statement of compliance and are NIST traceable.  Customers automatically get a basic cert with a calibration at no charge. If you would like to see a sample of our certificates, click here.

 Type of Certificate   Cost
 Basic Certificate    N/C
 Before and After Data  $15.00
 List of Standards Used  $10.00
 Test Uncertainty  $10.00
 Data and Trace  $25.00
 Long Form Certificate  $35.00

Can you e-mail certificates?

Yes. Indiana Standards has the ability to email .PDF certs if the customer requests.  This needs to be specified by the customer when they set up an account with us.

How do I set up an account?

When you get in contact with us to set up an account, there are a few things we will need to know for filing purposes. (Please refer to forms listed on the right sidebar) We will need to know a contact name, mailing/shipping address, type of cert requested, form of payment, and any other special information that is pertinent to your calibration needs.

Is a purchase order required?

We highly recommend that our customers provide a purchase order with each order.  If the customer cannot provide a purchase order, it is required that the customer at least set up a form of payment with our accounting department, i.e. Credit Card information.

Is a RMA required?

No. We track instruments via our issued test number and your purchase order.

How do I obtain a quote? What information do I need to provide?

You can get a quote from us by either contacting us by phone ((317)787-6578) or by email, or you can do it online by filling out our online quote form.  In order to get the most timely and accurate quote, we ask that the customer supply us with the Manufacturer, Model Number, and Nomenclature. If a manufacturer or model number are not available, we ask that you at least provide the range and tolerance of the instrument.

If you are asking for an on-site quote, there will also be the issue of technician time on the quote.  For further information, please contact us.

What is your standard turn-around time? Are there expediting options?

By appointment only. Call (317-787-6578) or e-mail to arrange an appointment. If you have an emergency, by all means let us know and we will make every effort to accomodate your needs.  There are expediting options available. There is a 3-day turn-around option available for a 50% charge on top of the original calibration cost, and a 1-day turn-around option for a 100% charge. To make sure things go as smoothly as possible, rush jobs are to be made by appointment only. We also recommend that any expediting be specified on the customer’s purchase order.

What shipping capabilities do you have?

It is up to the customer to decide how each instrument is to be shipped. We have the ability to ship UPS and FedX.  For local instruments, we can either use a local courier (at additional cost) or customer can drop off and pick up at our location.

What happens if my instrument fails?

When an instrument fails, the customer is charged for the time used to perform the calibration.  This will come with a before & after readings failed certificate.   If the instrument fails, we will contact the customer and then we can discuss further options as to either replacing/repairing the item or sending it back to the customer.

How do I establish what my calibration interval will be?

Initial calibration intervals are established by using the recommendations of the customer’s quality department, the equipment manufacturer, the METRL publication for all M&TE and measurement standards, or an otherwise reasonable interval based on engineering evaluation.

Do you send out reminders for when a calibration is due?

Yes. Indiana Standards Laboratory will send out a recall notice to customers at the beginning of every month with each instrument that is due throughout the next two months; also listed is each instrument’s due date.

What calibration capabilities do you have on-site?

These capabilities are specified on our On-site Services page. For a more detailed list, you can check our Scope of Accreditation and look for the parameters marked with a note 1.

How do I schedule an on-site?

The first step in scheduling an on-site is to fill out our Online Quotation Form or to either contact us by phone. You will need to provide us with as much detailed information on your instruments as possible, including Manufacturer, Model Number, Nomenclature, Tolerance, and/or Range.  From there, we will give you a price quote and then we will schedule your on-site. Due to volume, we schedule on-site appointments at least 2-3 weeks in advance, however we will try our best to accommodate emergency work.

If you have any further questions or recommendations, you can Contact Us.