Below are listed the types of certificates we offer. All have a statement of compliance and are NIST traceable.  Customers automatically get a basic cert with a calibration at no charge. If you would like to see a sample of our certificates, click here.

Can you e-mail certificates?

Yes. Indiana Standards has the ability to email .PDF certs if the customer requests.  This needs to be specified by the customer when they set up an account with us.

How do I set up an account?

When you get in contact with us to set up an account, there are a few things we will need to know for filing purposes.  We will need to know a contact name, mailing/shipping address, type of cert requested, form of payment, and any other special information that is pertinent to your calibration needs.

Is a purchase order required?

We highly recommend that our customers provide a purchase order with each order.  If the customer cannot provide a purchase order, it is required that the customer at least set up a form of payment with our accounting department, i.e. Credit Card information.

How do I obtain a quote? What information do I need to provide?

You can get a quote from us by either contacting us by phone ((317)787-6578) or by email, or you can do it online by filling out our online quote form.  In order to get the most timely and accurate quote, we ask that the customer supply us with the Manufacturer, Model Number, and Nomenclature. If a manufacturer or model number are not available, we ask that you at least provide the range and tolerance of the instrument.

If you are asking for an on-site quote, there will also be the issue of technician time on the quote.  For further information, please contact us.

What is your standard turn-around time? Are there expediting options?

Our standard turn-around time is 7 to 10 business days.  There are expediting options available. There is a 3-day turn-around option available for a 35% charge on top of the original calibration cost, and a 1-day turn-around option for a 70% charge. To make sure things go as smoothly as possible, 1-day turn-around may be made by appointment only. We also recommend that any expediting be specified on the customer's purchase order.

What shipping capabilities do you have?

It is up to the customer to decide how each instrument is to be shipped. We have the ability to ship UPS, FedX, and DHL.  For local instruments, we can either use a local courier (at additional cost) or establish a drop off/pickup policy.

What happens if my instrument fails?

When an instrument fails, the customer is charged for the time used to make the test. This is a flat rate of $20.  This will come with a basic failed cert free of charge.  If the customer requests further information to be included on their failure reports, the same rates apply as shown above.   If the instrument fails, we will contact the customer and then we can discuss further options as to either replacing/repairing the item or sending it back to the customer.

How do I establish what my calibration interval will be?

Initial calibration intervals are established by using the recommendations of the customer's quality department, the equipment manufacturer, the METRL publication for all M&TE and measurement standards, or an otherwise reasonable interval based on engineering evaluation.  At the customer's request, temporary extensions may be granted based upon the historical performance of the equipment in question.  The Chief Metrologist shall approve any deviations from documented policies and procedures or standard specifications.

Do you send out reminders for when a calibration is due?

Yes. Indiana Standards Laboratory will send out a recall notice to customers at the beginning of every month with each instrument that is due throughout the whole month, also listed is its exact due date.

What calibration capabilities do you have on-site?

These capabilities are specified on our scope.  You find them listed with a "Y" under the column marked "Field Calibration Service".   

How do I schedule an on-site?

The first step in scheduling an on-site is to either contact us by phone or to fill out our Online Quotation Form.  You will need to provide us with as much detailed information on your instruments as possible, including Manufacturer, Model Number, Nomenclature, Tolerance, and/or Range.  From there, we will give you a price quote and then we will schedule your on-site.