{"id":31,"date":"2019-04-16T13:30:16","date_gmt":"2019-04-16T13:30:16","guid":{"rendered":"http:\/\/www1.indianastandards.com\/?page_id=31"},"modified":"2025-12-30T15:40:26","modified_gmt":"2025-12-30T15:40:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.indianastandards.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\r\n

Frequently Asked Questions<\/strong><\/h3>\r\n

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What kinds of certificates can I\/will I receive?<\/h4>\r\n

Included with the calibration costs you will receive: In and Out of Tolerance, Before & After Readings, and Traceability.<\/span> If Test Uncertainty is required, that is available for $25 per certificate.\u00a0<\/span><\/p>\r\n

Can you e-mail certificates?<\/h4>\r\n

Yes. ISL can email .pdf certificates if the customer requests that format.\u00a0 If you prefer this service, please let us know when you set up you account with us.\u00a0<\/span><\/p>\r\n

How do I set up an account?<\/h4>\r\n

When you contact us to set up an account, we will request certain information. Please refer to our<\/span> New Customer Documents. <\/a>We will need a contact name, mailing\/shipping address, type of cert requested, form of payment, and any other information pertinent to your calibration needs.<\/span><\/p>\r\n

Is a purchase order required?<\/h4>\r\n

We highly recommend that our customers provide a purchase order with each order.\u00a0 If that is not possible, the customer must complete the<\/span> ISL-Customer-Credit-Application<\/a> and submit it with the instrument for calibration.<\/span><\/p>\r\n

Is an RMA required?<\/h4>\r\n

No. We track instruments via our issued test number and your purchase order.<\/span><\/p>\r\n

How do I obtain a quote? What information do I need to provide?<\/h4>\r\n

You can get a quote by contacting us by phone at (317)787-6578), by email, or by filling out our<\/span>\u00a0online quote form<\/a>. To get the most timely and accurate quote, we ask that the customer supply us with the Manufacturer, Model Number, and Nomenclature. If a manufacturer or model number are not available, we ask that you at least provide the range and tolerance of the instrument.<\/span><\/p>\r\n

If you are asking for a quote for on-site service, technician time in the quote.\u00a0 For further information, please<\/span>\u00a0contact us<\/a>.<\/p>\r\n

What is your standard turn-around time? Are there expediting options?<\/h4>\r\n

By appointment only<\/strong><\/em>. Call (317-787-6578) or<\/span>\u00a0e-mail<\/a>\u00a0to arrange an appointment. If you have an emergency, by all means let us know and we will make every effort to accommodate your needs.\u00a0 There are expediting options available. There is a 3-day turn-around option available for a\u00a050%<\/strong>\u00a0charge on top of the original calibration cost, and a 1-day turn-around option for a\u00a0100%<\/strong>\u00a0charge. To make sure things go as smoothly as possible, rush jobs are to be made by appointment only. We also recommend that any expediting be specified on the customer\u2019s purchase order.<\/span><\/p>\r\n

What are your shipping capabilities?<\/h4>\r\n

Customers have several shipping options:
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